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FAQs

Irodori Comics Website User Guide

Welcome to the new Irodori Comics website! The following guide will help orient you when navigating the online store.


ACCOUNT

Can I change my password and account information? 

Yes. You can change your account information and password in “My Account”.

How do I check my Order History? 

You can check your past orders from “Order History” in “My Account”. 

How do I download the works I’ve purchased? 

You can either download purchased works from the product page themselves, or go to My Account > Downloads to get a full list of all downloadable files of works you have purchased in the past.

 

PAYMENT

Can I refund a purchase?

As our products are digital, all sales are final and will not be valid for refund. Please make sure to check that you are buying the correct item.

Do you allow payment using PayPal?

Unfortunately, we cannot offer Paypal as a payment option since Paypal does not allow payment for websites that also handle adult content.

Why was my card declined?

Please check to ensure the following:

  1. that the correct credentials for your card, including complete billing address as shown in your billing statement, were used when making your purchase;

  2. that you have adequate balance in your account in the case of debit cards;

  3. that you are not using a prepaid gift card to make a purchase;

  4. that you currently do not have any restrictions set by your bank on purchasing goods online; and

  5. that your card was not issued by a country that we are restricted from selling to (see terms and conditions).

Can I use a prepaid gift card issued by a bank to make purchases on the site?

We do not recommend using prepaid gift cards to make a purchase since a verified address is required in order to process your order. Due to the nature of the products we offer, it is a requirement that all cards have a verified address in order to pass the automated fraud detection set by the payment gateway.

Why was my card charged even though my card was declined?

If a payment request was sent to your bank but was declined for whatever reason, the bank normally places a hold on the funds pending authorization, which appears as a charge on your account. Since no funds were actually transferred, this hold normally expires after a period of time set by the bank and can range from anywhere between 72 hours to two weeks. In cases like this, we recommend contacting your bank directly to request for an immediate release on the hold on your funds.


SHIPPING

When will my order ship?

We strive to process orders within five to seven working days. If you select a shipping option with tracking, you will receive the tracking information through your registered email address once your package has been shipped.

When do Pre-Order items get shipped?

Pre-Order titles shall be processed once printing has been completed and you will be informed of the release status within the release month as listed on the product description. Please note that all release dates as listed are estimates and may be moved or delayed, at which point you will be informed accordingly of any adjustments to the estimated release date.

How long does shipping take?

Estimated delivery times for international shipping are 14-28 days for standard shipping, and 4-14 days for EMS. Please note that all shipments, regardless of the method selected, may be subject to unexpected delays due to customs or other fluctuating international shipping conditions.

Are there some countries you do not ship to?

Due to local laws restricting the purchase and sale of uncensored printed doujinshi, we are unable to ship orders to any of the following countries: Albania, Australia, Belarus, Bosnia and Herzegovina, China, Democratic Republic of the Congo (Congo-Kinshasa), Cuba, Côte d’Ivoire, Iran, Iraq, Japan, Liberia, Macedonia, Montenegro, Myanmar (Burma), North Korea, Serbia, South Korea, Sudan, Syria, Zimbabwe.


*As a result of shipping restrictions due to the COVID19 pandemic, we are unfortunately unable to deliver to certain regions. If your country does not appear in the list of selectable countries for shipping, we will be unable to ship any goods to you until such restrictions are lifted.

How will packages be shipped to me?

All packages are shipped in discreet packaging with a shipping label.


OTHERS

What is the "Interested in Print" button on product pages?

We will be printing works for physical releases soon. Clicking on "Interested in Print" will allow us to gauge interest in what people want to see a physical print of. You must be logged-in to vote. 

When will my Pre-Ordered products be available to download?

Pre-orders usually become live within a month after they are announced. In addition, you will receive a notification via email once they are available to download. 

What file format do you offer for downloads? 

The standard format of digital downloads are PDF files at 3200x pixel vertical resolution. However, in cases where the source files are smaller than 3200x, the file will be available in its native resolution.

Have some of the product prices changed?

We’ve adjusted prices across the board to make it more comparable to the price of the Japanese version. 

I found a typo in a work. Can I request that this be fixed?

Please contact us via the contact form and let us know. Any revisions made to existing releases shall be available to all those who purchased it in the past free of charge. Unfortunately, we cannot give a definitive time frame for when corrected versions will be uploaded, but you will receive a message once the patched version is available for download. 

How can I recommend/request an artist for you to work with? 

You can contact us via the contact form. Although we cannot make any guarantees, we will try our best to try and reach out to the artist on your behalf. To help facilitate the request, feel free to include a link to the artist’s Japanese store page (Fanza / Melonbooks etc) or their Twitter/ Pixiv profile when submitting your request/recommendation. 

 

Have any other questions? Please feel free to contact us via the contact form.

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